Booking is quick and easy. Simply choose your preferred tour, select the date and package, complete your details, and proceed with payment. Once your payment is confirmed, we will send you a booking confirmation via email or WhatsApp.
Yes. Full payment is required to secure your booking and reserve your selected tour date.
We currently accept Credit/Debit Cards and Bank Transfer. Additional payment options may be available in the future.
Once your payment has been verified, we will send your booking confirmation via email or WhatsApp with all the tour details.
Please upload your payment slip through our payment page. Our team will verify your payment and confirm your booking as soon as possible.
Yes. Safety is our top priority. All equipment is regularly inspected, and our professional guides provide a full safety briefing before every activity.
Absolutely. Our tours are suitable for beginners, and our experienced guides will assist you throughout the experience.
Some activities have minimum age and maximum weight requirements for safety reasons. Please check the specific tour page or contact us before booking.
Yes. Insurance is included during the activity according to the tour package.
Yes. Children are welcome on selected tours if they meet the safety requirements and are accompanied by an adult where necessary.
Each tour includes different services depending on the package. Please check the tour page for detailed information about inclusions and exclusions.
Some packages include complimentary hotel transfers within selected areas of Koh Samui. Please check the package details before booking.
We recommend comfortable clothing, closed-toe shoes, sunscreen, sunglasses, a camera, and a reusable water bottle.
Tour duration depends on the selected activity. Please refer to the individual tour page for exact timing.
Yes, subject to availability. We recommend booking in advance to secure your preferred date and time.
Yes. Please contact us as early as possible. Cancellation and rescheduling are subject to our booking policy.
Refunds are provided according to our cancellation policy. If a tour is cancelled by Vento due to weather or operational reasons, customers may choose a full refund or an alternative date.
Most tours operate in light rain. If weather conditions are unsafe, we will contact you to reschedule or offer a suitable alternative.
Please arrive at least 15-30 minutes before your scheduled tour. Late arrivals may affect your participation depending on the tour schedule.
You can contact us by WhatsApp, email, or through the Contact page on our website. Our team is happy to assist you before and after your booking.
Yes. If you need assistance or have special requests, you can contact us directly via WhatsApp, and our team will help you complete your booking.
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