Privacy Policy

Learn how we collect, use, and protect your information.

Effective Date: August 26, 2026

Your privacy is important to us. This Privacy Policy explains how VENTO Adventure (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, make a booking, or use our services in Koh Samui, Thailand.

 

1. Information We Collect

We may collect information that you provide when using our website or making a booking, including:

• Full name
• Email address
• Phone number
• Booking and activity details
• Number of participants
• Payment and transaction information
• Information you provide when contacting us

We may also automatically collect basic technical information such as your IP address, browser type, device information, and website usage data.

 

2. How We Use Your Information

We may use your information to:

• Process and manage your bookings
• Confirm bookings and payments
• Communicate with you about your booking
• Provide customer support
• Coordinate your activity with tour operators
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with applicable legal requirements

 

3. Payments

     Payments may be processed through trusted third-party payment service providers.

     VENTO Adventure does not directly store your complete credit or debit card information when payments are processed by an external payment provider.

     Payment providers may process your information according to their own privacy policies and terms.

 

4. Cookies and Website Data

      Our website may use cookies and similar technologies to help the website function properly, remember user preferences, understand website usage, and improve your              browsing experience.

      You may control or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

 

5. Sharing of Information

      We do not sell your personal information.

      We may share necessary information with trusted third parties when required to provide our services, including:

• Tour and activity operators
• Payment service providers
• Website and technology service providers
• Other service providers involved in fulfilling your booking

       We may also disclose information when required by applicable law or legal authorities.

 

6. Data Security and Retention

     We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

     We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, comply with legal obligations, and resolve disputes.

      However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

7. Your Rights

      Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Ask questions about how your information is used

      To exercise these rights, please contact us using the information below.

 

8. Contact Us

      If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

      Email: [VENTO email]
      Phone / WhatsApp: [VENTO phone number]

 

      We are committed to protecting your privacy and maintaining your trust.

       Last updated: August 26, 2026