Cancellation or rescheduling may be possible depending on the selected activity and booking conditions. Please contact us as early as possible and refer to the cancellation policy on your tour page.

Refund eligibility depends on the cancellation policy of your selected activity. If an activity is cancelled due to unsafe weather or safety conditions, you may be offered an alternative date or a refund according to the applicable tour policy.

Activities may still operate in light rain depending on the operator and safety conditions. If the weather is considered unsafe, we will contact you regarding rescheduling, an alternative date, or other available options.

Please arrive at the meeting point at least 15 minutes before your scheduled time, or follow the arrival instructions provided with your booking. Late arrival may affect your ability to join the activity depending on the tour schedule.